Orange Splat


Customer Success Manager

Who are we?

Unruly Studios is a Boston-based EdTech startup. We create products that allow kids to create their own rules. Our flagship product, Unruly Splats, empowers students to learn critical STEM skills through active, social, recess-style play! We’re backed by Amazon, AT&T, Techstars, LearnLaunch, and more. Our current team is made up of former educators and former Nickelodeon, iRobot, and Disney employees. We are currently working with over 200 schools and we are hiring for a School Success Manager to scale with us. You’ll be a key part of our success, ensuring that every school has an exceptional, Unruly experience with Splats.

What will you do?

  • Be the trusted advisor, coach, and fierce advocate for our school customers.
  • Be responsible for onboarding, account health, renewal, and growth for all of your accounts.
  • Help build customer experiences and guide customers through their Unruly journey.
  • Engage teachers and schools actively with regular check-ins and resources.
  • Partner with teachers to accomplish classroom and school goals.
  • Monitor school health and build associated risk mitigation plans with the School Success Team.
  • Resolve school inquiries by aligning teachers with the right resources.
  • Gather product feedback and share with the Unruly team.
  • Work with the School Success Team to iterate support plans and success definitions.
  • Ask current customers for referrals in support of our land & expand growth strategy.
  • Identify future content needs and work with School success to meet those needs

Who are we looking for?

  • You are passionate about creating fun, innovative learning experiences for students AND teachers.
  • You are a fantastic writer, public speaker, and listener.
  • You can build and nurture fantastic relationships with multiple stakeholders.
  • You are highly motivated and self-sufficient, solving problems with efficiency and creativity.
  • You are creative and empathetic, finding innovative ways to celebrate our teachers and schools.
  • You thrive in a dynamic, fast-paced environment.


  • 2 years of Customer Success or K-12 classroom experience
  • A background in the sciences/technology is strongly preferred
  • Exceptionally strong communication and collaboration skills
  • Ability to travel as needed (post-pandemic)
  • Eagerness to learn and implement new skills
  • Eligible to work in the US
  • Goal-oriented and a strong team-player
  • Must be Unruly!

Unruly Studios is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive workplace for all our employees.

Click here to apply!

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Unruly Splats is the only coding for kids educational product that combines coding with physically active play! For coding for kids activities that mix PE and STEM, shop one of Unruly Splats membership plans. Each plan includes Splats, STEM activities and lesson plans, and coding activities for kids grades K-8, as well as unlimited seats in the Splats app and warranty. Unruly School memberships have everything you need to get started with incorporating STEM activities in your school. Splats are great for incorporating coding for kids into any STEM or PE class and are meant to be shared across the school!  Use Splats in K-8 STEM classes, computer science classes, library, music, and PE! If you’re looking to take your STEM program to the next level and incorporate coding for kids and play across your school, Splats Memberships have everything you’ll need to get started.